FAQ

Frequently Asked Questions (FAQ)

1. What types of payment do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking system.

3. What is your return policy?

We accept returns within 30 days of receiving your item. The item must be unused and in its original condition. Please contact our customer service to obtain a Return Merchandise Authorization (RMA) number.

4. Do you ship internationally?

Yes, we ship to select international destinations. Shipping rates and delivery times vary based on the destination country. Customers are responsible for any customs fees, taxes, or import duties.

5. How do I choose the right size for my ski gear?

Each product page includes a size guide to help you select the right size. If you need further assistance, our customer service team is happy to help.

6. What should I do if my item is damaged during shipping?

If your item is damaged during shipping, please contact the carrier directly to file a claim. We will assist you in resolving the issue as much as possible.

7. Can I cancel or change my order after it has been placed?

Orders can be canceled or changed within 24 hours of placing them. Please contact our customer service team as soon as possible for assistance.

8. How do I contact customer service?

You can reach our customer service team via email at aaax.site@gmail.com or by phone at 712-240-7541. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM (PST).